One Single Official Voice or Multiple Voices? Ensuring Regulatory Compliance in Communicating (CBRN) Emergency or Crises

Author(s): Matteo E. Bonfanti
Editor(s): Andrea Malizia, Marco D'Arienzo
Book Title: Enhancing CBRNE Safety & Security: Proceedings of the SICC 2017 Conference
Pages: 215-226
Publisher(s): Springer
Publication Year: 2018
Publication Place: Cham

The chapter explores the adoption of the single official voice principle across selected European emergency and crisis communication mechanisms—as they are defined by relevant national standards. It investigates to what extent these instruments accommodate the possibility of having more than one authoritative actor, who provide warnings and other type of crisis-related information to the population affected by a critical event. Regardless of the formal adoption and implementation of the “single voice” or “multiple voices” principles, the chapter concludes that consistent coordination is key to successful crisis communication.

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