Publication

This paper provides a summary of a set of discussions held by a joint task force composed of representatives of the Office of the President, the Council of Ministers and DCAF on how Palestinian policy makers could best go about reforming the Palestinian Council of Ministers’ Regulation on Complaints No 6 of 2009. The regulation provides for the establishment of a Directorate General of Complaints in the Council of Ministers and outlines the role, mandate and procedures of the complaint units in the various Palestinian ministries.