Factsheet 6: The Changing Dynamics of Crisis Communication

Evidence from the Aftermath of the 2011 Tsunami in Japan

Author(s): Christoph Doktor, Jennifer Giroux
Series: Risk and Resilience Reports
Publisher(s): Center for Security Studies (CSS), ETH Zurich
Publication Year: 2012

This factsheet examines the crisis communication efforts of the public and private sector stakeholders in the aftermath of the 2011 Tsunami in Japan. It will particularly focus on novel, bottom-up efforts and provide some needed insight into today's context where the crisis communication experience is a dynamic and complex network rather than static and linear. To analyze this trend in more detail, the factsheet shows how the characteristics of today's complex crises as well as conventional understandings of crisis management and communication are changing. Such characteristics include the tendency for today's crises to have cascading, disproportionate effects as well as the impact of emerging factors relating to ICT, social media, and the broader media culture.

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